the right charter can be a time consuming processes. You can
avoid a lot of problems for yourself and your group members if you shop
carefully. By contracting Active Coaches to arrange your
you are assured the bus and coach carrier
answered the following questions satisfactorily, making your shopping
process less cumbersome.
- Establish whether there is
sufficient insurance coverage.
Active Coaches only partners carrier companies which carry a
minimum of R 100 million Passenger Liability Insurance per incident.
- Ensure that the coach has passed
regular mechanical inspections. Nothing
can ruin a trip more than a mechanical breakdown. Active
insists the coaches contracted have had Safety Inspections every 3000km
and before and after every overland trip.
We also confirm that the coaches have their major services
15000km and their Annual Certificate of Fitness service covering
everything on the bus.
- The drivers must be trained and
all certificates and permits must be in place.
Active Coaches works with carriers whose drivers are trained
dealing professionally with passengers, and have completed Driving
- Discuss coach size and what level
of luxury you want. Be thorough in discussing your needs
and any amenities with Active Coaches. We will ensure your requirements
are met, avoiding surprises and discomfort later.
- Understand the policies for
deposits, final payments, cancellations and refunds. This
will prevent misunderstandings and ensure bookings are correctly
executed. Active Coaches will detail these policies on all
quotes to you.
- Find out about any add-on costs
which may not be part of the quote. These may be tolls,
parking fees, porters' costs, deviations from the itenerary,
meet and greets, drivers' meals and accommodation or other special
arrangements. Active Coaches will do our utmost to establish
inform you of add-on costs you may encounter based on your itinerary
- How far
in advance should I book our trip?
To get the widest range of options, the sooner you
transport, the better, especially if your trip is planned for peak
season. Active Coaches is able to assist with short notice of
to a week in advance, but this could limit your coach choices.
- Can we
take food and beverages on the bus? Yes
you may bring your own food and beverages. We will supply
bags and request you keep the coach clean and tidy.
Active Coaches would appreciate the opportunity to quote on
snacks and drinks for your trip.
- Can we
smoke on the coach? No, but we can make rest and
smoking stops as needed (within reason).
certain passenger be collected / dropped off at points other than those
on the itinerary? Even though it is unadvisable delaying
or deviating the coach from the arranged itinerary, Active
Coaches would like to accommodate your needs. Stops to pick
drop off certain passengers can be made, but those would be charged
driver's gratuity included in the quote?
A tip for the driver is always appreciated, but is not
in the charter quote. It is at the sole discretion of the
committed to superior service levels.